Author archive for Milind Kelkar

Today’s businesses need a customer-centric culture to succeed. Forbes found that 73% of firms with above-average customer service outperform...

Qualitative feedback provides exceptional customer insights for better business decision-making as it focuses on the subjective experiences, attitudes, and...

Verbatims/ customer feedback can greatly enhance your products or services. But with so much feedback coming in from so...

Customer experience is a powerful catalyst for the growth of any business. According to Forbes, customers mention a good...

Did you know, social media marketing efforts could increase business exposure for 90% and increase traffic for 75% of...

Being a CXO, you are aware of the importance of improving customer experience (CX) for business growth. Happy customers...

Did you know – Customers are willing to spend 31% more on a business with excellent reviews. 86% of...

Do you want to find out what your customers are saying online about your company? Are you having trouble...

Are you an insight manager who finds it difficult to interpret customer data? Do you feel as if you...