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Assign Automate Authenticate

Request a free trial* and see how leading companies use Infopickle to analyse text data to support customer management decisions.

For whom is Infopickle relevant

Marketers, Researchers and Customer experience professionals can summarize and synthesize qualitative data and open-ended responses made by consumers who have expressed their opinions.

Vertical/FunctionData SourceUse Case Business BenefitFinancial Impact
Financial Services/ Retail/Telecom Customer Interaction (Comments report created by Relationship manager, Call Centre Agents)
  • Understand customer preferences to offer targeted offering
  • To identify patterns and trends on brand affinity, product preferences and consumption patterns
  • Push relevant offers to customers
  • Predict intention analysis (intent to buy, intent to switch to another brand)
  • Predict emotion analysis (happy, sad, confused, angry)
  • Improving customer retention
  • Improving opportunities for cross-sell and upsell
  • Enhanced collections recovery
Consumer & Market Insights/Market Research Open-ended Verbatim comments in survey analytics”
  • Semi-automatic assigning of numeric codes to verbatim statements so that all the pertinent data can be extracted and analyzed quantitatively.
  • Content analysis of in-depth interview or focus group transcripts
  • Encourage collaboration between coders, researchers and end-customers
  • Coding Speed – Code data at a rate of 100000+ of open-ended responses per hour.
  • Improved Accuracy – Reduce the error rate for more than different product categories to less than 10%.
  • Low set-up costs both in terms of software and time spent training coders in their use.
  • Low on-going maintenance fees with no limits on the total number of survey responses that can be coded.
  • Enhance Analyst Productvity – 90% of verbatim processing time and 60% of your coding processing costs.
Hospitality/Customer Service
  • Customer Satisfaction Survey (Service, Transaction and Relationship)
  • Complaints (Issue Description, Action Taken, Closure Summary
    raised by the customer over the helpdesk, email)
  • Voice of Customer Analytics
  • New Product Ideation
  • Understand customer complaint data and relate it to customer attrition/churn
  • Identification of major issues and their corresponding corrective actions and cost liabilities
  • Predict Satisfaction, First Call Resolution or Promise2Pay
  • Product improvement and innovation
  • Compliance Tracking
  • Prevent customer attrition
Vertical/ Function Financial Services/ Retail/Telecom
Data SourceCustomer Interaction (Comments report created by Relationship manager, Call Centre Agents)
Use Case
  • Understand customer preferences to offer targeted offering
  • To identify patterns and trends on brand affinity, product preferences and consumption patterns
Business Benefit
  • Push relevant offers to customers
  • Predict intention analysis (intent to buy, intent to switch to another brand)
  • Predict emotion analysis (happy, sad, confused, angry)
Financial Impact
  • Improving customer retention
  • Improving opportunities for cross-sell and upsell
  • Enhanced collections recovery
Vertical/ Function Consumer & Market Insights/Market Research
Data SourceOpen-ended Verbatim comments in survey analytics
Use Case
  • Semi-automatic assigning of numeric codes to verbatim statements so that all the pertinent data can be extracted and analyzed quantitatively.
  • Content analysis of in-depth interview or focus group transcripts
Business Benefit
  • Encourage collaboration between coders, researchers and end-customers
  • Coding Speed – Code data at a rate of 100000+ of open-ended responses per hour.
  • Improved Accuracy – Reduce the error rate for more than different product categories to less than 10%
Financial Impact
  • Low set-up costs both in terms of software and time spent training coders in their use.
  • Low on-going maintenance fees with no limits on the total number of survey responses that can be coded.
  • Enhance Analyst Productvity – 90% of verbatim processing time and 60% of your coding processing costs
Vertical/ Function Hospitality/ Customer Service
Data Source
  • Customer Satisfaction Survey (Service, Transaction and Relationship)
  • Complaints (Issue Description, Action Taken, Closure Summary
    raised by the customer over the helpdesk, email)
Use Case
  • Voice of Customer Analytics
  • New Product Ideation
Business Benefit
  • Understand customer complaint data and relate it to customer attrition/churn
  • Identification of major issues and their corresponding corrective actions and cost liabilities
  • Predict Satisfaction, First Call Resolution or Promise2Pay
Financial Impact
  • Product improvement and innovation
  • Compliance Tracking
  • Prevent customer attrition

Why Infopickle

Infopickle ASSIGNS numerical code to text data, AUTOMATES classification, and AUTHENTICATES code book, while cleaning misspelling, slang and abbreviations.

AssignBegin with a intuitive “start list” of codes and what they mean
Begin with a historical “start list” of codes and corresponding bag of words
AutomateAuto-clean and Auto correct misspelling, slang and abbreviations
Predict code list based on pre-set rules based on intuition or historical classification
AuthenticateAdd, collapse, expand and revise the coding categories
Evaluate classification based on coding efficiency, accuracy and speed

What can you do with Infopickle

  • Provide a desktop-based access to all internally developed code-frame and rule-sets.
  • Create new code-frame based on frequently co-occuring bag-of-words.
  • Enforce a consistent and authorised coding process to reduce misclassification.
  • Read and extract english words in CSV and TXT file format.
  • Embedd synonyms and colloquial language reducing mis-interpretation errors.
  • Analysts and coders with minimal training can seamlessly do unstructured data analysis
  • All the coding tasks can be done by one person within a day to improve consistency of results.
  • Perform hierarchical coding such as brand name coding, business line coding, girst mention and custom coding.
  • Predict Sentiment, Purchase Intention, and Promise2pay.
  • Encourage collaboration amongst operations, coders, researchers and end-customers.

How are we differentiated

  • Easy to get Started, Simple to Use. No prior programming or statistical skills required.
  • All in One Package. We provide counseling and pre-post implementation services.
  • We are a Start-up. Eager to Innovate , Quick to Adapt.
  • Strong Referenceable Customer Base. Highly Experienced staff.
  • Try Us, Know Us. Practice with dummy datasets.

Pricing

  • Infopickle is priced at $2500 annually for a single concurrent network user