Unpickle is a Customer Experience Platform provider making customer services more profitable, engaging and empowering;
by synergistic combination of business, data, analytics and technology.
Customers “in a pickle” impacts Business
- Experiences are not just simple judgments about the product, brand or service (“I like Unpickle”); they include specific sensations, moods, thoughts and behavioral responses triggered by specific interactions across various touchpoints.
- Experiences occur at various stages – information gathering, product / service decision and brand choice and purchase. The quality of these experiences drive interest and connect with the brand.
- Providing quality experiences, across customer touchpoints, requires efforts and planning. Customer Experience professionals strive to ensure processes and policies are equipped to deliver delightful customer experiences. While continuous delivery of delightful experiences requires constant nurturing and process improvement, many organizations try to do this via various methods, including Reengineering.
- But successful organizations go many steps further by measuring, monitoring and managing the quality of customer experience for every single customer that comes in touch with them.
CX Touchpoint Analytics
An End-to-End Solution for Leveraging Customer Insights
CX Touchpoint Analytics is an innovative solution for listening to customers across all touchpoints and understanding feedback, to help businesses make informed decisions on key metrics like brand health and sales. Whether you’re a Head of Digital or eCommerce, Brand / Marketing Officer, Customer Experience Officer, or Product Manager, the platform provides actionable insights that help businesses make data-driven decisions and find new opportunities for growth.
How CX Touchpoint Analytics Helps Businesses
 |
 |
 |
 |
 |
| Better Brand Health | Optimising Touchpoint Spends | Market Resilience | Trend Prediction | Protect Reputation |
|---|---|---|---|---|
| Actionable insights to improve brand, customer experience, sales and operational efficiencies | Improve marketing effectiveness by optimising media spends across media channels and brand touchpoints. | Find new opportunities to grow profitably in a recessionary market. |
AI-powered Auto-prediction of product returns, discount or new trends basis feedback in near real-time |
Identify adverse events and address potential reputation risks before catastrophic damage |
| Better Brand Health |
Actionable insights to improve brand, customer experience, sales and operational efficiencies. |
|---|---|
| Optimising Touchpoint Spends | Improve marketing effectiveness by optimising media spends across media channels and brand touchpoints. |
| Market Resilience |
Find new opportunities to grow profitably in a recessionary market. |
| Trend Prediction |
AI-powered Auto-prediction of product returns, discount or new trends basis feedback in near real-time |
| Protect Reputation |
Identify adverse events and address potential reputation risks before catastrophic damage |
MORE ABOUT US
We are a Customer Experience Platform provider making consumer services more profitable, engaging and empowering; by synergistic combination of business, data, analytics and technology.
Infopickle improves quality of insight with the help of text analytics-based themes. It reduces time to insight from days to hours. Self-serve nature of the platform eliminates the need to learn text analytics. Infopickle is used by leading market researchers, customer service professionals, HR employee engagement teams and customer relationship managers.
We read, analyse and interpret text data to improve customer experience. Infopickle automatically creates theme codebook, locates insight and validates contextual responses. Transcription Analyses module assists qualitative researchers to sort Focus Group Interview (FGI) as per analyses view, summarises responses by sentiment, key themes for focused reading and creates perceptual maps.
Founders have academic and corporate experience across AI, ML, NLP, statistics, analytics and technology across Market Research, Banks, Retail, and KPO.
