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Being a CXO, you are aware of the importance of improving customer experience (CX) for business growth. Happy customers eventually may turn into loyal customers, make repeat purchases, and also become your brand ambassadors by recommending it to others. But how can you ensure that your CX is top-notch? The answer lies in the verbatim. Verbatims i.e., customer feedback/ comments/

Did you know – Customers are willing to spend 31% more on a business with excellent reviews. 86% of people will hesitate to purchase from a business with negative online reviews. 49% of customers are encouraged to purchase when they receive a response on social media. 91% of people read online reviews regularly or occasionally. 84% value them as much

Do you want to find out what your customers are saying online about your company? Are you having trouble identifying brand emotion in online discussions?  The reputation of brands is significantly impacted by social media and online discussions. According to a survey by Hootsuite, 90% of organizations are using social to build brand awareness; 77% to manage their brand reputation;

Are you an insight manager who finds it difficult to interpret customer data? Do you feel as if you are sinking in a sea of data and are unable to find insights that might help your organization grow? If so, you are not alone.   Getting useful insights that may guide company choices from the enormous amount of consumer data